Refund policy
Refund & Return Policy
Last updated: August 9, 2026
You have 30 days from delivery to return or exchange most items, as long as they're in original, unworn condition. Something wrong or damaged? We'll make it right — that one's on us. Email heelo@petsobviously.com to start.
Our promise
We want you (and your pet) to love what you ordered. If something isn't right, here's how returns and exchanges work.
The window
You have 30 days from the delivery date to request a return or exchange.
Condition
Items must be unworn, unwashed, and in original condition with any tags attached. We can't accept items showing wear or damage that we didn't cause.
How to start
Email hello@petsobviously.com with your order number and whether you'd like a return or an exchange. We'll send you instructions.
Who pays return shipping
- Changed your mind / wrong size: you cover return shipping.
- Wrong, defective, or damaged item: we cover it. Send a photo and we'll arrange a replacement or a full refund, shipping included.
Refunds
Once we receive and inspect your return, we'll refund your original payment method. It can take a few business days for your bank to post it. Original shipping charges aren't refunded unless the return was our error.
Exchanges
Want a different size or style? We'll set one up, subject to availability. Because many items are made to order (see our Shipping Policy), an exchange may take a little longer to reach you — we'll keep you posted.
Limited-edition items
Limited and seasonal editions follow the same 30-day return and exchange policy as everything else. One note: because these are small-batch, an exact exchange may sell out — if we can't swap it, we'll refund you instead.
Made-to-order note
Many items are made just for you after you order. You can still return or exchange within 30 days of delivery under this policy.
Questions
Email hello@petsobviously.com and we'll help.
We don't meet despite them. We meet because of them. 🐾